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Terms and Conditions for Using 999vd

These terms set out what you agree to when you open and use a 999vd account — covering deposits via bKash, Nagad, and Rocket, how your account wallet works, and what we expect from you.

Account holder agreementbKash, Nagad, Rocket coveredEligibility by local lawMobile and browser access
999vd Terms and Conditions for Using 999vd
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. We aim to respond to account and terms-related questions within one business day via live chat and within two business days by email.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during standard Bangladesh business hours for terms and account queries.

Email Support

Send your query to our support address from the email linked to your 999vd account. Include your account ID for faster handling.

Help Centre

Our help centre covers common terms questions — account access, wallet rules, and what happens when a transaction is disputed.

HOW WE HANDLE ACCOUNTS

Account Security and Your Rights

We take account integrity seriously. Here is how we manage the key areas these terms touch — from how your wallet data is stored to how you can request changes to your account.

Account Security

Your 999vd account is protected by OTP verification on login. Never share your PIN or OTP with anyone. Suspicious activity should be reported to support immediately.

Wallet and Payment Data

Payment details used for bKash, Nagad, and Rocket transactions are handled in line with our privacy policy. We do not store full wallet credentials on our servers.

Data Retention

We retain account records for as long as your account is active and for a period after closure as required by applicable law. You may request a summary of your data via support.

Requesting Changes

To update account details or raise a terms-related dispute, contact support with your account ID. Changes to registered payment methods require identity verification.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, account rules, and what to do if something goes wrong.

Account eligibility depends on your local law and the regions where 999vd is available. It is your responsibility to confirm that accessing the platform is permitted where you are.

Yes. Every deposit and withdrawal — whether through bKash, Nagad, or Rocket — is covered by these terms. Payment-specific rules are set out in the account wallet section.

We will notify you of material changes via your registered contact. Continuing to use your account after the update takes effect means you accept the revised terms.

Yes. Accounts that breach these terms — including access from ineligible regions or misuse of the wallet — may be suspended or closed. You can contact support to query any suspension.

Send a request through live chat or email with your account ID. Data requests and account closures are processed in line with applicable law and our data retention policy.

Raise the dispute through our support channel first. Include your account ID and the relevant transaction reference. We review all disputes and respond within two business days.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.